SYSPRO, Selected From “Pool of Nominees,” Receives Awards in Four Distinct Categories for Leadership in Omni-Channel Customer Service, Artificial Intelligence, Customer Engagement, and Web Customer Care
COSTA MESA, CA – August 23, 2018 – SYSPRO, a global provider of industry-built ERP software, has been named a multiple award winner by Frost & Sullivan for its Customer Contact High Achiever Awards in four distinct categories.
SYSPRO’s strong focus on customer relationships has driven the ERP software leader to develop new technologies to enhance operational efficiencies, grow profits, and better service its respective customers. These developments and innovations have placed SYSPRO as a recognized leader in the following CC High Achiever Award areas:
- The Matrix Award – Celebrates excellence in Omni-Channel Customer Service strategy and implementation—taking into account current and future customer engagement capabilities in traditional and digital channels
- The Rosie Award – Highlights excellence in customer success through Artificial Intelligence (AI)
- The Moneyball Award – Recognizes companies that leverage analytics to deliver differentiated customer experiences, while driving improvements in operational KPIs for the organization
- The Spiderman Award – Recognizes excellence in web customer care, including web self-service, chat, and integrated customer collaboration and support capabilities
“These four diverse Frost & Sullivan awards pay tribute to the extensive research and developments being made to advance SYSPRO ERP to technical leadership and outstanding customer benefits,” said Joey Benadretti, President, SYSPRO USA. “We are proud to be recognized among several outstanding customer-centric organizations for being passionate about our customers.”
SYSPRO, recently named one of CIO Review’s “20 Most Promising ERP Solution Providers – 2018,” has already achieved a number of accolades this year for excellence in customer care, technology, leadership, and company culture. This multi-faceted honor from Frost & Sullivan exemplifies SYSPRO’s commitment to the success of its customers and channel partners – through services and cutting-edge technology innovation.
Customer engagement and creating a differentiated customer experience continues to be a focus for SYSPRO in its latest release. The ERP software leader has built its product on 40 years of industry insight, and prides itself on recognizing the unique needs for each industry it serves.
In addition, SYSPRO’s AI and Machine Learning capabilities have been a major part of its new software release, enabling businesses to provide a consistent customer experience.
Enhancements to the customer experience features include trend detection and notification delivered via Harmony, SYSPRO’s social ERP platform; and automation via the SYSPRO ChatBot “Ken,” which handles self-service requests and provides a consistent, collaborative user experience via any social media application.
This series of award wins positions SYSPRO among an esteemed group of leaders who are shaping the future of global customer care and customer service, qualifying SYSPRO for entry into the prestigious Frost & Sullivan Big Kahuna Award. All 2018 Customer Contact High Achiever Award winners and the Big Kahuna Award recipient will be announced at the 14th Annual Customer Contact West: Frost & Sullivan Executive MindXchange, Monday, October 22, at the Arizona Biltmore Hotel, Phoenix, Arizona.
SYSPRO is a global, independent provider of industry-built ERP software designed to simplify business complexity for manufacturers and distributors. Focused on delivering optimized performance and complete business visibility, the SYSPRO solution is highly scalable, and can be deployed on-premise, in the cloud, or accessed via a mobile device. SYSPRO’s strengths lie in a simplified approach to technology, expertise in a range of industries, and a commitment to future-proofing customer and partner success.
SYSPRO has more than 15,000 licensed companies in over 60 countries across six continents.
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