Why Independent Software Vendors are a Valuable Part of Your ERP System
Reading Time: 4 minutes The software industry loves TLAs (three-letter acronyms) so we are liable to talk about certain partners as ISV’s (independent software …
Category:
Services and Support for ERP
Customer Queries Hit an All-time High during Covid-19
Reading Time: 6 minutes When lockdown began, business and service provider customer support teams anticipated query loads would lessen, as businesses closed or operated …
The True Story of Customer Satisfaction in Africa
Reading Time: 4 minutes After 4 days of meetings with customers in Kenya, I have realized that over-delivery is the way to go here …
Putting Service Delivery First … the USA Way
Reading Time: 4 minutes I often ask myself if just-competitive mediocrity has become the service benchmark in the eyes of our customers. I have …
Why Education is Crucial to Digital Business Transformation
Reading Time: 2 minutes How can businesses thrive during the Fourth Industrial Revolution which is bringing with it digital business transformation? The short answer …
4 Global eLearning Trends for 2018
Reading Time: 2 minutes I remember the days when having the latest fashion was high on my personal agenda, but at the wise old …
Four Steps to Building a Learning Culture
Reading Time: 3 minutes Johannesburg is a wonderfully culturally diverse city. A married couple, who are close friends of mine, come from different cultures …
Get Ready for More Changes in ERP Education
Reading Time: 3 minutes Get Ready for More Changes in ERP Education As we roll over into a new year, I am reminded of …
Simplifying Your ERP Educational Success
Reading Time: 3 minutes I have often stated that if someone says “I know everything there is to know about our ERP system” they’re …
