Improving Customer Experience in the Age of Automation
Reading Time: 3 minutes While most manufacturers have entered the era of automation, statistics are showing that true industry differentiation lies not only in …
Reading Time: 3 minutes While most manufacturers have entered the era of automation, statistics are showing that true industry differentiation lies not only in …
Reading Time: 4 minutes 2019 was quite a year. China became the first nation in the world to safely and successfully land a spacecraft on …
Reading Time: 3 minutes During a recent holiday in France, over a croissant and coffee, I watched the morning crowds making their way to …
Reading Time: 4 minutes A couple of decades ago, the expression ‘customer experience journey’ was virtually non-existent. Although businesses had placed the customer at the …
Reading Time: 4 minutes “Industrialisation is the motive behind economic growth, and although Africa has made strides in this regard, more can be done …
Reading Time: 3 minutes Pop the bubbly and cut the cake, because of 2019 marks 20 years since the invention of WiFi connectivity. Life …
Reading Time: 4 minutes Traditionally, manufacturing companies maintained a clear line between their IT systems and operational technology (OT) – that is, the tools …
Reading Time: 3 minutes In a recent conversation with my 14-year-old daughter, she asked me what I do for work. My immediate response was: …
Reading Time: 4 minutes You don’t need to get far on Google to find stories about how technology is creating seismic shifts for industries …